The present “General Conditions of Sale” have as their object the purchase of products and services carried out remotely via the Internet on the site www.GRMtronics.com belonging to “GRMtronics Srls”, with headquarters in Via A. Einstein, 5/5A – 00015 Monterotondo (RM) – Registered in the Rome Company Register at no. RM-1582923 PI/CF IT15318211008

GRMtronics may make changes to these Conditions of Sale at any time, the Customer is required to accept only the Conditions of Sale in force at the time of the relevant purchase. A copy will be sent to the Customer at the email address indicated by the same.

Placing a purchase order through the GRMtronics.com website implies full and absolute knowledge of these General Conditions of Sale, with their full acceptance.

In the event that there are subjects other than GRMtronics on the Official Site, through links, banners or other hypertext connections, the Customer is invited, before proceeding with the possible forwarding of orders and/or with the purchase of products and services from subjects other than the Seller, to verify the conditions of sale applied by the latter. GRMtronics cannot in any way be held responsible for the supply of products and services by third parties.

In order to place a purchase order on this Site, it is essential:

  • be 18 years of age or older;
  • be eligible to enter into legally binding contracts;
  • have a valid email address.

It is strictly forbidden for the buyer to enter false, third party or imaginary data in the registration procedure. GRMtronics reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.

1) Product information and availability

Information relating to the Products, such as Product codes, description and price, are available on the Site.

Customers have the option to purchase items already available in stock and repair service in case of product not available in stock. Any orders and repair services not fulfilled for any reason will be fully refunded, except for shipping costs, without non-fulfilment giving rise to any request for compensation.

GRMtronics adopts technological solutions aimed at ensuring that the photographs shown on the site are faithful reproductions of the original products, due to the technical characteristics and color resolution characteristics of the computer used by the Customer, some variations are always possible. Consequently, GRMtronics cannot be held responsible for any graphic variations of the products shown on the site, for the technical reasons previously listed.

GRMtronics reserves the right to limit, at any time, the quantity and/or type of products that can be purchased on the Site. The style, models and colors of the products described on the Site may be changed without notice.

The Customer may insert a maximum of 5 (five) pieces for each single Product in the order proposal.

GRMtronics is in no case responsible for any errors resulting from the failure of the Customer's connection to the Site.

2) Product prices

Product prices are inclusive of all taxes and duties, unless otherwise stated on the GRMtronics.com website or on the order screen.

The price of each product is indicated to the Customer before the conclusion of the contract.

Shipping costs may vary depending on the services requested at the time of ordering.

GRMtronics constantly checks the accuracy of the prices indicated on the Site, however it is not possible to guarantee the absence of errors. In the event that an error is found in the indication of the price of a Product, GRMtronics will reject the order and offer the Customer the opportunity to purchase the Product at the correct price.

3) Order completion

The purchase procedure ends when the Customer confirms the order which will be sent directly to GRMtronics.

The Customer can correct the order before its conclusion or renounce placing the order by leaving the site.

By placing an order, the Customer unconditionally accepts these General Conditions of Sale. This document can be printed by the Customer using the appropriate print command and can be stored or reproduced for personal use.

The contract stipulated between GRMtronics and the Customer must be considered concluded when the Customer receives confirmation from GRMtronics at the indicated email address. Together with this confirmation, the Customer receives a complete summary of the purchase made: number and date of purchase, product ordered, price, amount paid.

GRMtronics reserves the right to evaluate the acceptance of orders received and not to accept purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect. In these cases, the Customer will be informed that the contract has not been concluded and that the same has not followed up on the purchase order, specifying the reasons. This communication is made within 30 days starting from the day following the one in which the Customer sent the order to GRMtronics, which will refund any sums already paid by the Customer in relation to the same.

The Customer can cancel the order by contacting GRMtronics only until the products, subject of the order, are ready for shipment.

In case of order cancellation, the Customer will be promptly refunded.

In the event that the order is refused upon delivery, upon return to the company the Customer will be refunded the total amount excluding transport costs.

4) Payment Terms

The Customer may pay the price for the Products contained in the order proposal and the shipping costs using the payment methods chosen by the company during checkout:

4.1 In the case of "payment by bank transfer" the Customer must indicate the order reference number in the reason for payment. GRMtronics will proceed with the shipment as soon as it receives confirmation from its bank that the transaction has taken place.

4.2 The “cash on delivery” service includes an additional cost to the standard shipping. The maximum amount for this service, to be paid in cash to the courier, is 999.00 Euro.

4.3 In the case of “digital payment” through third-party platforms, the Customer must carry out the transaction as the final procedure of the purchase order.

In the event that, for any reason, the debiting of the amounts due by the Customer does not occur, the sales process is automatically cancelled and the sale is automatically cancelled.

The payment methods listed above may vary and are not mandatory to be active during the order checkout phase.

5) Transport and delivery

The products purchased will be delivered by a courier selected by GRMtronics on working days (therefore excluding Saturdays, Sundays and local or national holidays). Deliveries will be made within 30 (thirty) days from the date of the Order Confirmation (except in the case of force majeure events or unforeseeable circumstances). In the event of failure to deliver within the aforementioned deadline, the Customer may terminate the contract.

The Customer has the right to request that the delivery of the products in the order be made to a natural person of his choice, whose residence or domicile is within the National Territory. It is understood that no deliveries can be made to PO boxes.

After the courier has collected the products from the GRMtronics warehouse, the Customer will be sent a Shipment Confirmation email containing the tracking number and the name of the courier in charge.

Delivery costs are the responsibility of the Customer and are highlighted separately in the order form.

Unless otherwise specified by our Customer Service, delivery is intended to be at street level. Upon delivery of the goods by the courier, the Customer is required to check:

  • that the number of packages delivered corresponds to that indicated in the transport document;
  • that the packaging is intact, not damaged, not wet or otherwise altered, including the sealing materials.

 Any damage to the packaging and/or the product or the discrepancy in the number of packages or indications must be immediately contested by writing “ACCEPTED WITH RESERVATION” on the courier’s delivery receipt and indicating “THE REASON” for such reservation (e.g. I accept with reservation wet package). Once the courier’s document has been signed, the Customer cannot raise any objections regarding the external characteristics of the goods delivered. The Carrier is also liable for any delay in delivering the goods to the recipient. For the cases mentioned above, GRMtronics must be considered exempt from any liability for loss or damage to the goods from the moment they are delivered without reservations to the carrier for transport. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported to the courier within 7 days of delivery by registered mail (art. 1698 cc). From the moment the Customer receives the damaged goods or requests their return to the carrier, he has direct and exclusive action against the carrier.

GRMtronics will accept, at its sole discretion, orders with delivery to other countries. In this case, only payment by advance bank transfer or PayPal will be accepted. Shipping costs for orders from other countries are calculated by the system as an indication. The exact shipping costs will be calculated after the order and communicated to the Customer via email. For each order placed, GRMtronics will issue an invoice for the material shipped, sending it via email to the person placing the order, pursuant to art. 14 DPR 445/2000 and DL 52/2004. The information provided by the Customer at the time of registration will be used to issue the invoice. No changes to the invoice will be possible after it has been issued, nor will it be possible to issue an invoice after the order has been processed to Customers who have not provided their VAT number at the time of registration.

6) Lack of conformity

Upon delivery, the products must be checked by the Customer in order to ensure that they correspond to the items ordered and that they do not present production defects or further defects of conformity.

If necessary, you are required to contact GRMtronics immediately by telephone or at the following email address: info@grmtronics.com

In the event of non-conformity of the delivered product with respect to the order placed, the Customer has the right to restoration, without charge, through repair or replacement, unless the requested remedy is objectively impossible or excessively onerous compared to the other. In cases where the repair or replacement of the purchased product has not been carried out within a reasonable time from the Customer's request, or is impossible or excessively onerous, or has caused significant damage to the Customer, the Customer may request a reasonable reduction in the price or termination of the contract. It is understood that the Customer will lose this right if he does not report the lack of conformity to GRMtronics within two (2) months from the date on which he discovered the defect. Direct action is prescribed, in any case, within 12 months from delivery of the Overhauled/repaired product and 24 months from delivery of the product if New and confirmed on the invoice.

In the event that the Customer requests the repair or replacement of the product, he/she will have to provide for the shipment of the same at his/her own expense. Damaged, used, without identification and paint and/or tamper-evident labels will not be accepted. The products must be returned complete with all the original packaging (boxes, accessories, tags, protections, etc.), they may have been handled and inspected to establish their nature and characteristics.

The sale of products is subject to the legal guarantees provided by Italian law.

7) Right of withdrawal

The right of withdrawal must be exercised by the Customer within 14 (fourteen) days from the date of delivery of the products to the Customer or to a third party.

To exercise the right of withdrawal, the Customer must contact Customer Service or send an email to info@grmtronics.com

For the return to be accepted by GRMtronics, the products must be returned within 14 days from the date on which the Customer communicated to GRMtronics that he wishes to withdraw from the purchase by sending the return form, in compliance with all the conditions listed below:

  • Products must be returned complete with all original packaging (boxes, accessories, tags, protectors, etc.);
  • The products must be accompanied by the purchase invoice and return code issued by GRMtronics;
  • The products returned by the Customer must not have been damaged and used, but may have been handled and inspected to establish their nature and characteristics.
  • The identification tag and tamper-evident paint and/or labels must still be attached to the products;

The products must be returned as received by the Customer, without the Customer subjecting them to modifications, manipulations or attempted repairs.

GRMtronics reserves the right to refuse the return of any products that are damaged, incomplete, deteriorated and/or dirty or in any condition that unequivocally suggests that the products have been used or that they have been returned after the deadline indicated above or without the return form.

In the event of withdrawal, all payments made to GRMtronics will be refunded to the Customer, according to the payment method chosen for the purchase, in relation to the product for which the withdrawal was exercised, with the exception of shipping costs.

GRMtronics refunds such payments when it receives the product, the return shipment is at the Customer's expense and is under his direct responsibility until receipt in the GRMtronics warehouse. The refund is made, by re-credit, with the same methods used by the Customer for the payment, with the exception of the cash on delivery service. This refund does not entail any cost for the Customer.

In accordance with the provisions of Article 59, paragraph 1, letter c), of the Consumer Code, as defined below, the right of withdrawal does not apply to orders relating to customized Products, see Article 11 of these General Conditions of Sale.

8) Coverage and warranty request

To maintain and avail of the right to the guarantee it is essential that the product has not been tampered with or damaged by external factors.

All products returned to GRMtronics with a warranty request must be accompanied by the "warranty returns form" available on the website or available by request at the email address info@grmtronics.com. Products not accompanied by this form, carefully filled out in all its parts, will be returned to the sender with a charge of €60.00 + VAT including transport costs and return management costs.

9) Products on processing account or returns from products advanced

GRMtronics offers a repair service or can advance the overhauled products if available in stock. In this case, a deposit is added to the price of the repair service, which varies based on the type of product, which will be returned when the return is received and verified by GRMtronics. Returns, to be accepted, must be intact and not tampered with and free from water infiltration, otherwise the deposit will be retained and the return will be returned charging the transport costs. All products delivered to GRMtronics on a processing account, and/or returned from a product advanced by GRMtronics, must be accompanied by the attached form filled out carefully in all its parts. Otherwise, the part will be returned to the sender with a charge of €60.00 + VAT including transport costs and return management costs and, in the case of a return from an advanced product, the deposit previously paid will be retained.

10) Content of the Site, Copyright and Registered Trademarks

The site and all its contents, such as trademarks, logos, icons, texts, etc., are the exclusive property of GRMtronics or third parties who provide services to the Company. They are protected by Italian and international copyright laws. The GRMtronics site and all its contents may not be, even partially, reproduced, distributed, sold, transferred or modified. GRMtronics and the names of products, services, graphics and GRMtronics logos are registered trademarks of the Company. Other products, services, company names cited may be registered trademarks of their respective owners.

The GRMtronics site may contain links to sites not managed by the Company, which are provided for reference only and for whose content the Company cannot be held responsible. The Company does not provide any guarantee and declines any responsibility in relation to the same. In the event that the user decides to consult them, he does so at his own risk.

The GRMtronics trademark as well as all figurative and non-figurative trademarks and more generally all other trademarks, illustrations, images and logos present on GRMtronics products, on the related accessories and/or packaging, whether registered or not, are and remain the exclusive property of the company GRMtronics of GRMtronics Srls, with registered office in Via A. Einstein 5/5A, 00015 Monterotondo (Rome).

The total or partial reproduction, modification or use of said trademarks, illustrations, images and logos, for any reason and on any medium, without the prior express agreement of the company GRMtronics of GRMtronics Srls is absolutely prohibited.

Any combination of the aforementioned trademarks with other trademarks, symbols, logos and more generally any distinctive sign suitable for creating a composite logo is also prohibited.

Total or partial reproduction, modification or use of drawings, models or patents, which are the exclusive property of the company GRMtronics of GRMtronics Srls, are absolutely prohibited.

11) Force Majeure

The execution of the services by the company GRMtronics of GRMtronics Srls may be suspended in the event of the occurrence of a fortuitous event or force majeure which prevents or delays the execution thereof.

GRMtronics informs the Customer of the occurrence of the fortuitous event or force majeure within 7 days of its occurrence. In the event that the suspension of the service extends for a period longer than 15 days, the Customer has the option to cancel the order placed and obtain a refund of the amounts already paid.

12) Competent court

The court applicable to sales contracts concluded through the GRMtronics.com website is that of Rome.

Orders placed under these Conditions of Sale are governed by Italian law, in particular by the Civil Code, by Legislative Decree no. 206 of 6 September 2005 and by Legislative Decree no. 70 of 9 April 2003, with the exclusion of conflict of laws rules and in any case of private international law rules.

In the event of a conflict between versions of the Conditions of Sale prepared in a language other than Italian and accepted by the Customer, the meaning and interpretation of the Conditions of Sale in the Italian language shall prevail.

13) Special conditions of sale for customized and/or pre-order products

The Customer acknowledges and accepts:

  • Once the order is forwarded by the Customer and confirmed by GRMtronics, the Customer is informed by email of the acceptance of the order and subsequently of the shipment of the customized products.

Delivery times for Customized Products and/or Pre-Order Products are purely indicative. GRMtronics will send an email confirming the shipment of the products as soon as they are available. If, with the same order, the Customer purchases multiple Pre-Order Products or Customized Products that have different delivery dates, these will all be shipped in a single solution on the furthest estimated shipping date.

Considering that the Customized Products are produced specifically for the Customer following a specific order, they cannot be returned, refunded or replaced. In relation to them, the Customer's right of withdrawal is therefore excluded, among other things. Those in Pre-Order will always make use of the General Conditions of Sale, unless a customization has been requested.